Our Excellence Framework
Company Systems
Discover how our comprehensive systems ensure consistent quality, professional service, and exceptional results for every client.
HIRING SYSTEM
At Glaring Building Maintenance, We ensure that our professional cleaners and facility maintenance staff are carefully selected. This allows us to deliver the highest-quality in the area, consistent services for all of our clients, and to be confident in the security of your facility.
New employees receive a complete orientation from one of our experts, with special attention to our methodology and commitment to client satisfaction.
Compliance with EEO Laws, Nationwide Background Checks, as well as Office of Public Safety, Criminal History Systems Board for Criminal Offender Record Information and sex offender registry information (CORI/SORI)
- Past employer reference checks and I-9 verification.
- Orientation process focused on safety and our culture of:• Honesty• Commitment• Responsibility
- Training designed to form specialists.
Designed to form specialists.
The recruitment process is one of the most important procedures for our company. It sets the tone for the type of employee we want to attract and has the potential to engage and impress top talent before they've set foot in your organization.
As the front line ambassadors of our brand, hiring and retaining the right employees is essential for us.
TRAINING SYSTEM
Employees at all levels make or break a service company. Our Cleaning worker turnover rate = 20% annually (Industry average = 200%)
Our high-quality service is the result of a continuous training program.
GBM training programs include both classroom and hands-on segments off site prior to any site assignment.
Service/Janitorial Training includes:
- In Office Training Videos on General Cleaning, specific tasks such as floor care, and equipment usage.
- In office training on company policies and rules including behavior and quality/quantity of work.
- Safety Training including General Safety Procedures, Blood Borne Pathogens, Asbestos Safety.
- Site Specific training as dictated by needs of each customer such as site-specific safety and security requirements.
- Supervised on-site training for specific assigned duties.
- Daily Supervision and on-going training.
Training with Human Resources includes:
- Legislative policies and laws as well as any site/customer specific requirements.
- Safety Communications and Safety Committee reviews.
- Driver Safety Training.
- SDS and Safety Inspections Program.
- Training in employee relations including Sexual Harassment, Training and Motivation.
- Company policies, rules and regulations.
- Right-to-know legislation.
Additional training with Operations including:
- Assigned Standards for each janitorial task (Job Descriptions) including General and Site Specific.
- Additional training on all equipment, chemicals and administrative requirements.
- Training on Required reporting.
- Ongoing industry training including "green" cleaning, Labor and OSHA law.
- Safety specifications, both general and situation specific.
- Accident prevention and procedures.
- Fire prevention and procedures.
- Emergency procedures.
- Building security.
- Bloodborne pathogen training.
- Ladder safety.
All our services are performed by highly trained and industry-certified Custodial Technicians who take pride in their work.
Team Cleaning
In the team cleaning approach individual cleaners are assigned specialized tasks.
- Light duty Specialist (LD) The Cleaner will be responsible for doing the light duty (LD) sweep of the area to be cleaned, removing all the trash and any large objects on the floor.
- Restrooms Specialist (RS) The Cleaner will be responsible to clean, sanitize and fill the supplies of the bathrooms.
- Vacuum Specialist (VS) The Cleaner will be responsible for thoroughly vacuuming the area while making sure no objects were left behind from the LD sweep, checking all trash bins in the area as well.
- Utilities Specialist (US) The cleaner will be responsible for mopping, disinfecting, buffing and auto scrubbing the floor as well as other tasks, as assigned.
The Advantages of Team Cleaning
- Specialization: Specialization in a specific cleaning task usually leads to higher proficiency in that task. A cleaning operator that is specialized in vacuuming is likely to be more proficient than an operator that has to mix in vacuuming with several other cleaning activities.
- Streamlined Training: In zone cleaning all cleaners must be trained in all cleaning tasks. In team cleaning the cleaner will be trained in his or her area of specialty. This results in training that is more focused, less time consuming, and less costly.
- Improved Teamwork and Morale: Cleaning operators working in a team environment typically report higher levels of morale and job satisfaction. This can lead to lower employee turnover rates for the cleaning operation.
- Improved Cleaning Performance and Efficiency: A few studies have shown that, when properly implemented, the team cleaning approach produces better results, in less time, than the traditional zone method. This leads to higher levels of client satisfaction.
QUALITY ASSURANCE
We take quality very seriously, which is why we carry out constant inspections to ensure the consistency of our high level of quality. This is done frequently at various management levels to guarantee the established standards, our supervisors and managers carry out inspections using applications that allow us to manage data.
WHAT ARE THESE INSPECTIONS?
- Cleaning and janitorial inspections.
- Safety inspections.
- Routine maintenance and corrective actions.
- APPA and CIMS cleaning standard inspections.
Our inspections are specifically designed for each client, adapting to their SOPs, areas, and requirements.
WHY THIS DATA?
- Identify possible deficiencies.
- Identify opportunities for improvement.
- Identify where to focus the constant training of our employees.
- Key performance indicator KPI.
- Bonuses and annual incentives.
